State Farm® Insurance Agent Derek Bell

"I switched my auto insurance to State Farm after we bought our house in 2016. We got a great deal on the bundle and State Farm was the only company that offered decent coverage on a manufactured home. Over the years, my auto policy kept going up and up, despite having a professional license, no new tickets, and 0 auto claims. I shopped around for cheaper rates and found a better deal elsewhere. No hard feelings, just saving money. After we bought our house, we filed a roof claim after a strong storm led to us discovering a leak in the roof. Only the garage was approved in the claim, so it was reroofed. Big hail storm came through in June of 2019 and wrecked our siding and roof on house and garage. Claim process was quick and easy, and after some argument over the age of the siding, the entire house was approved. Additional storms in 2023 caused notable damage to our roof. Adjuster said we needed a new roof. Filed the claim; denied. After some back and forth with one of their account managers, I decided I would have to just save up and replace it out of pocket. Didn’t think anything of it. I was mad, but I wasn’t going to win the battle. About 6 months later, I get a letter that we aren’t being renewed. I call the agency and talk to the same lady. She said it was a corporate decision, not made by their office. She said they had filed an appeal already (prior to my call) and were waiting for a response. She assured me that she would call me back as soon as they had gotten word. After a couple weeks of no news, I called back and was told there was no update yet. Again, assured that they would let me know what the response to the appeal was. She even said “if they don’t accept the appeal, we will do what we can to help you find another insurance carrier”. Long story short, she never called back. I find out from my mortgage company that I had no insurance. So we had to scramble to find something else, and for the first time in my life I have a “lapse” on my insurance record. Beyond disappointed in the unprofessional practices here. I don’t know if it’s just this agency, or State Farm as a whole. I realize that insurance is a business and has to make money, but getting rid of policyholders doesn’t seem to be an effective way to accomplish that. We were left high and dry. I see a lot of positive comments on here, and up until a month ago, I would’ve been one of them. I just hope this doesn’t continue to happen to good people. If you say you’re going to do something; do it. I wish I still had the multiple emails I had sent through the website or app that were never responded to. Please do better for your current policyholders."

"Derek Bell Insurance company is a good business been with them almost a year and their team has answered every question and help me find all my answers good wholesome family people I recommend them for insurance because they treat you how you want to be treated and how they want to be treated"

"Just a friendly update, This State Farm office of Derek Bell and his team is amazing, from communication to follow thru to updates on types of insurance are second to none. I very much appreciate their abilities and thoughtfulness. I do want to highlight one of their team, Erycka Ohlert, she's a diamond in the rough. Anytime I go in the office or when I call her smile shines thru. Knowledge and her attention to detail I thank her. Thumbs up to Cara and Ally Appreciate the team, Thanks Shaughan"

"They are the best agency I've ever worked with in my 20+ years of having insurance policies. They are super professional and are always very quick at taking care of issues that I've had. They cover all my policies now - vehicles, boat, camper, life, umbrella liability, and home. Allison makes everything go smoothly when you have a claim. Top notch! 10/10"

"I run a roadside service in town and have been getting customers reimbursed for a few years no problem with the same exact form. This agency, unlike all the others, requires the VIN on the invoice which would drastically increase the time it takes for me to write the invoice to get the customers reimbursed. Any other agency has the VIN and puts it in there. I don't have time to type all those numbers and letters and verify they're all in perfectly and whatnot, I have another family stranded needing to be saved. I recommend any other state farm agent if you have roadside coverage and want to actually use it. Now either I have to go back to the customers car, take down the VIN, type it out, make sure it's perfect, which has a ton of random numbers and letters, and then the resubmit it. Those 20 letters and numbers would take about another 5 minutes in top of the current 5 minutes I spend on invoices, and I'm more worried about saving the next family than going through extra steps so insurance companies can feel self righteous."

"I sold my house in June, 2021. I called Derek Bell’s office and asked them to cancel my home owner’s insurance. On December 6th, I get a text message saying I owe over $900. I call the office, unfortunately I can’t remember the guy’s name, but he wasn’t helpful in the least bit. I asked to speak to Derek. “Derek doesn’t handle these things, so in the end we will be handling this matter, and I’ll have Derek give you a call next time he is in the office. I can go ahead and cancel the homeowner’s insurance. He didn’t even address that they made a mistake.The only reason I’m not giving 1 star is because of Allison. She called me back minutes later. Amazing customer service. It reminded me of April from when I first became insured by State Farm in 2007. I’ve had another issue with this office in the past. I cancelled my life insurance and they didn’t give me my check. They apologized and said it would be 1-2 weeks after already waiting, so I wrote a review. All of a sudden, they could overnight the check. They’re good at collecting the money, even when they’re not supposed to collect. Thank you again Allison. You’re the only reason I might stay"