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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of David Miller

David Miller

November 8, 2024

5  out of  5
rating by David Miller
"I am a current State Farm customer and moved to a different location. I met with Dana Colfelt from Derek Bells office who sat with me and made sure the transfer of agents went smooth. She has been going over my policy to make sure I have everything I need and looking to see if I need to make any changes that will benefit me. She was very personal and listened to all my need and did not force extra policy’s I do not need. Thank you Dana for all your work. It’s greatly appreciated"
We responded:
"David, thank you for your kind words about Dana. We pride ourselves on being able to make the move to Branson and to make your State Farm experience as seamless as possible. We are here for you anytime! "
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bobby childs

November 7, 2024

5  out of  5
rating by bobby childs
"Customer service provided by Derek and his staff is outstanding,it's not fun whenever you have to file a claim,it usually means something not so nice has happened but Dereks office will take care of you,you will be glad him and his staff are taking care of you"
We responded:
"We are always here to help in anyway that we can. Thank you so much for the review, Bobby!"
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Joshua Palmquist

November 5, 2024

5  out of  5
rating by Joshua Palmquist
"I work with Greg Dillon to get my car and renters insurance! He's super awesome! Answered all my questions about my bill and helped me figure out what coverage I need. Easy to talk to and make it simple for me to understand. I won't go through anyone else for my insurance!"
We responded:
"Joshua, we appreciate your feedback. We will pass along to Greg how positive your experience was with him... Thank you so much!"
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Alan Medina

November 1, 2024

5  out of  5
rating by Alan Medina
"Excellent service"
We responded:
"Alan, thank you for the great review! "
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Aaron yocum

October 24, 2024

5  out of  5
rating by Aaron yocum
"Greg Dillion has taken great care of my family’s insurance for years! Thanks!"
We responded:
"Aaron, thank you for the great review! I am thrilled Greg was so helpful with your family's insurance! "
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andrew teaster

October 23, 2024

5  out of  5
rating by andrew teaster
"Great group of people just looking out for the community."
We responded:
"Thanks for the shout-out Andrew.. We love taking care of the Tri-Lakes and beyond!!!"
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diamond LPS Daisy

October 23, 2024

5  out of  5
rating by diamond LPS Daisy
"Everyone in this office are both efficient and friendly. My experience was with mostly Dana. She is so nice and handled my requests promptly. I will recommend this office to everyone. Not to mention their rates are better than anyone else I checked with. Keep up the good work guys!"
We responded:
"Thank you so much! We are proud to have Dana on our team and we are so glad she is taking great care of our customers! Thanks for being our customer!!!!"
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Garren Johanson

October 22, 2024

5  out of  5
rating by Garren Johanson
"Cara was awesome!! Super personable, it was refreshing to have a good conversation and not try to be sold on things I don’t need!! Great job Cara!"
We responded:
"Garren! Thanks for the 5-star!!! You're the man!"
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Dave Quitante

October 21, 2024

5  out of  5
rating by Dave Quitante
"Really nice people and had some nice snack options. Really made sure I was understanding what I was getting into for being a person getting insurance for the first time."
We responded:
"Dave, thank you for your business! We are glad we were able to help you with understanding your policies and with getting a snack along the way! Thank you so much for your business!"
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Samantha Watters

October 17, 2024

5  out of  5
rating by Samantha Watters
"We are super happy with what Dana has done for us!! We appreciate her working hard on getting us a great deal with our bundle . Thank you for all your hard work"
We responded:
"Samantha, thank you for reaching out! We are proud to have Dana on our team and are thankful you are our customer. We appreciate you so much!!!"
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kyle hoeck

October 17, 2024

5  out of  5
rating by kyle hoeck
"I had a very scary situation while driving my car that could have ended bad. Derek and his team were so quick to act and help me through that process! I am so thankful for everyone there and the amazing service they provided!"
We responded:
"Kyle, thanks for the shout-out! We appreciate the heck out of you and are so thankful for you! "
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Rebecca Richards

October 16, 2024

5  out of  5
rating by Rebecca Richards
"Derek and his staff are always fantastic, helpful and pleasant to work with. We are long-time happy customers!"
We responded:
"Rebecca, in a world where loyalty seems to mean less and less each day, this is a reminder of how wonderful it is to have long-term customers that appreciate having a local office to assist them. Thank you so much for your business!!!"
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Lois Bosley

October 16, 2024

5  out of  5
rating by Lois Bosley
"I would highly recommend State farm as somebody's car insurance they are absolutely amazing people there they are constantly on point with everything that needs to be done with you and they are very very consistent with what they do"
We responded:
"Lois, Thank you for taking your time to stop by to leave us a review. We can't thank you enough for your business and your loyalty to our office!!! We are always here for you if you need us. "
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Chris Taylor

October 16, 2024

5  out of  5
rating by Chris Taylor
"Jordan from branson was very knowledgeable,and friendly.He made me feel proud to use this company for all my insurance needs..This man deffinately needs a raise.👍🏻"
We responded:
"Chris, thanks for your kind words about Jordan. His State Farm experience shines through when he is helping our customers and we are so thankful to have him. We appreciate your business and look forward to taking care of you for years to come!"
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Matthew Charles

October 15, 2024

5  out of  5
rating by Matthew Charles
"State Farm Derek Bell Team was fantastic!! All was settled within 7 days! Great customer service!!"
We responded:
"Matthew, Thank you for your review. We are glad we were able to be there for you when you needed us. That is always the expectation we strive for each and every day!"
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Bill Foeller

October 12, 2024

5  out of  5
rating by Bill Foeller
"Greg was great to work with saved us lots of money !!!"
We responded:
"Bill, thank you for the great review! I am so happy Greg was so helpful! "
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Ann Witcher

October 11, 2024

5  out of  5
rating by Ann Witcher
"Derek Bell and his staff are terrific. We’ve been with Derek for years now and can’t ask for better service, pricing, or response time: Dana just solved an issue for us within 24 hours! Thanks to all. We appreciate you."
We responded:
"Ann, thank you for the glowing review! I am so happy you trust my office with your insurance! We are always here when you need us! "
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Josh Cortright

October 10, 2024

5  out of  5
rating by Josh Cortright
"I’ve always had a good experience with Derek Bell and his staff."
We responded:
"Josh, thank you for the great review! "
Profile photo of Diana Tsunovska

Diana Tsunovska

October 9, 2024

5  out of  5
rating by Diana Tsunovska
"Cara Lines is truly amazing. Any time I had to get new policy or needed changes to the current she was always there to help me. She worked out some options, explained details and differences. I was needing a new policy and was on a time crunch to have it completed and Cara just like a fairy did her magic and made things happen. Thank you so much for everything you do!"
We responded:
"Diana, thank you so much for this wonderful review! I am so happy Cara is always so helpful with new and existing policies! My team is always here when you need us! "
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Taylor Isaac

October 8, 2024

5  out of  5
rating by Taylor Isaac
"Cara was such an amazing help and really made sure I understood everything and got the best policy fit for me and my car!"
We responded:
"Taylor, thank you for your kind words about Cara! We appreicate you so much!"
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Patti Moreci

October 2, 2024

5  out of  5
rating by Patti Moreci
"I really appreciated Greg’s tenacity in never giving up on me. My life is such that even when I told him a good time to call I was either driving or otherwise not available. We finalized my insurance today!"
We responded:
"Patti, thanks for your review! Its often a balance between "bugging" you and "following up" with you and it sounds like Greg knocked it out of the park on this one. We are looking forward to taking care of you for years to come!"
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Betty Arnold

September 30, 2024

5  out of  5
rating by Betty Arnold
"A deer ran into our vehicle a couple of weeks ago, and so a call to our insurance agent was a must. We have been with State Farm for over at least 50 years. Our other agent passed away a couple of years ago. We have been with Derek Bell since then. We were more than pleased with how they handled our claim!! Immediately they started things rolling and took care of everything for us. Even called and notified the car rental place for us. We could not have been treated nicer! Thank you Derek Bell and staff and State Farm for being so efficient, kind, and caring!"
We responded:
"Betty this made our day! We have a dang good claims department at State Farm but we love to be able to work with you at our office to make sure everything stays smooth along the way. We can't thank you enough for taking the time to share your thoughts on our office so others can see how we are a little different! "
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Steve George

September 30, 2024

5  out of  5
rating by Steve George
"Just an incredible experience. I received more coverage at a much better price than Progressive. Sometimes it's worth shopping around."
We responded:
"Thanks Steve!!! We are so glad you enjoyed your experience with us! Thank you so much for the review!"
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Jeff McRoy

September 28, 2024

1  out of  5
rating by Jeff McRoy
"Here's and update for all the other victims of State Farm out there: State Farm has posted 2 claims on our record after refusing both claims and not paying for anything. After what they have done to us, they have made it nearly impossible to get any other insurance at all. What a shitty way to treat a long time customer. Yes the staff are friendly.. But, we have had State Farm for years with no claims. We filed a claim in July 2023 and they have done nothing but pass the buck. After three separate contractors say we need to replace our roof due to hail damage, State Farms has done nothing. Now we have received a notice that State Farm is raising our rates. Why pay for insurance if your property is not insured. With the premiums we have paid State Farm over the years, we could have replaced our roof more than once. It's becoming very apparent that we will have to be out of pocket for our roof repairs or replacement. Over $20,000... We have had all of our property and vehicles insured by State Farm, with no accidents or claims. Now we are treated like this? After several months of waiting, and several storms later, still nothing from State Farm. Nothing but increased rates. Well, after speaking with several family members and friends, we have learned that we are not alone."
We responded:
"Jeff, Thank you for taking the time to talk to me on the phone today. I understand your frustration and I am hopeful after our conversation today that you understand how hard my agency has worked for you on this issue. You are extremely important to us as customers and we hope that you know that and know how much we appreciate your business. "
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Gail Bross

September 20, 2024

5  out of  5
rating by Gail Bross
"Very informative . Loved Greg so nice, informative, and saved me over $200 every 6 months on my car policy ! Call him !"
We responded:
"Gail we are so stoked we were able to save you some money but we are even more excited that you had a great experience with Greg! Thanks for giving him a shout-out! We appreciate your business!"